The quickest way to get help is live chat, available from the chat icon on the website and inside the app. You can also send a message through the contact form in the Help section, and our team will reply to the email address registered on your account.
For security, we will never ask for your password or full card details in chat or by email.
Give us your username, a short description of the issue and the date and approximate time it happened. For bet questions, include the bet ID from your history. For payments, include the transaction reference and amount in local currency.
Screenshots help a lot, especially for app errors. Please hide any sensitive information before sending them.
Our team can help with registration and verification, deposits and withdrawals, bonus terms, bet settlement, app installation and login problems.
If you want to set limits, take a break or self-exclude, support can guide you through it. These requests are handled without question and with priority.
Live chat usually connects within a few minutes. Contact form messages are answered as quickly as possible, though replies can take longer during big cricket matches and festival periods when volumes rise.
If a complaint is not resolved to your satisfaction, ask for it to be escalated and a senior team member will review it.